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Case study · Wellness massage
Les Mains de Lexie
Booking a massage has never been this easy.
Website, online booking with deposit, gift vouchers and a custom CRM for a wellness massage practitioner.
- Client
- Les Mains de Lexie
- Location
- Maraussan, near Béziers, France
- Sector
- Wellness massage
- Website
- lesmainsdelexie.fr
lesmainsdelexie.fr
The brief
Lexie is a wellness massage practitioner in Maraussan, just outside Béziers. Her job is caring for her clients, not managing bookings over the phone. She needed a website that reflects her style, reliable online booking and a tool to follow her clients and payments.
What we built
The website
- A soft, warm look with custom illustrations
- Massages, prices and advice
- "Which massage suits me?" quiz
- 19 local pages to be found around Béziers
Booking and payment
- Guided flow: who it's for, which massage, how long
- Real-time slots based on Lexie's schedule
- Online deposit by card, Apple Pay or Google Pay, or pay on site
- Email confirmation and reminder, online changes and cancellation
Gift vouchers
- Gift vouchers ordered directly on the website
- A card ready to print or send as an image
- Code checked and balance tracked at each booking
Her custom CRM
- Schedule, client records and session notes
- Gift vouchers, income and expenses
- Automatic Google review requests, follow-ups and birthday messages
- Installable on a phone
What it changes day to day.
- Bookings taken day and night, without the phone
- Fewer no-shows thanks to the deposit
- Gift vouchers that sell themselves
- Her whole business tracked in one place
